Returns & Exchange

We want you to be 100% happy with your order.

By processing your payment with IRRGANG, you are accepting the following terms and conditions regarding shipping and any returns of your purchases. Please note that refunds will only be provided for items of the wrong sizing, faulty items that will be assessed and deemed as faulty. Sale items will not receive a refund only a store credit.

  • All return policies issued by IRRGANG abide by and are in line with the Australia Consumer Law (ACL)

  • If you require clarification or have any questions, please contact customer service via email admin@irrgang.au

 

Something doesn’t fit or changed your mind? No worries! Please follow our easy return process below:

    1. Please ensure your return complies with our full returns policy found below. Otherwise, your return could be sent back to you.

    2. Please contact us at admin@irrgang.au, we will send through a returns form.

    3. Include your returns form with the item(s) you wish to return and package together in a traceable mailing satchel to address found on invoice

    4. You will need to cover the return postage. Ensure you keep your tracking number as we are not responsible for items lost in transit.

    5. Once your return is received at IRRGANG, please allow up to 5 business days for your refund or store credit to be issued.

    • You will receive your store credit via email so please be sure to check your junk folders as sometimes our emails go there.

    RETURNS POLICY

    • Items can be returned within 30 days of delivery for a refund or store credit.
    • All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
    • Please take care when trying on the item as we are not able to accept returns with makeup stains. If the item is deemed unsellable it will simply be returned to the customer.
    • Please check your junk mail before emailing IRRGANG regarding order information as emails can sometimes redirect themselves there.
    • By purchasing from IRRGANG, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependent on individual monitor settings.
    • Unfortunately we do not have the capacity to cover the cost of postage on returns.
    • Store credits are provided for the cost of the item paid at purchase.
    • We accept international returns following our policy. IRRGANG will not accept the return of a parcel where the customer have decided to reject the customs charges or taxes. 

    PROCESSING TIME

    • We process all returns within 3-8 business days of them being received.
    • You will receive an email with the details and outcome of your processed return.

    RETURNS

    • Returned items will be issued a refund or store credit
    • A store credit is valid for three (3) years from the date of issue and can only be used in one transaction.

    FAULTY ITEMS

    • IRRGANG have a strict quality control procedure in place. Every item that leaves our warehouse is individually checked and signed off before being shipped.
    • Please contact customer service via email admin@irrgang.au within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward with processing your return

    SALE ITEMS

    • Please choose carefully as there are strictly no returns on sale items.